BEST NEW PRODUCT/ SERVICE 2026
The AI Guest Concierge
Built for Spas
LOULOU answers every call and text 24/7 in your spa’s voice, books treatments in real time, and turns after-hours calls into revenue, so your team can stay with the guest in front of them.
24/7 Service In Any Language - Voice or Text. No Holds. No Voicemails. No Waiting.
Your phones ring while your team is with guests.
71% of spa regulars have skipped booking because they couldn’t reach anyone (Zenoti, 2025).
81% of spa regulars call outside business hours (Zenoti, 2025).
1 in 3 hospitality calls never reach a person (Invoca, 2025).
4.3x first-year return for one day spa from LOULOU answering after-hours calls alone.
LOULOU ensures those opportunities aren’t missed. Your team stays focused on guests in front of them - and every caller is welcomed, informed, and guided to book with care.
Hospitality is human at its core.
But the phone rings while a therapist is resetting a room, while the front desk is checking in a guest, while the team is closing out a full day of treatments.
There are simply more moments of guest need than there are hands to answer them.
This is where LOULOU steps in - gracefully, consistently, and in the voice of your brand.
What Our Clients Say
Woodhouse Spas
“We brought LOULOU on to catch the calls our front desks couldn't get to. LOULOU books appointments, handles cancellations and reschedules on her own, and guests who call after close get a real answer instead of voicemail. She takes the pressure off the phones so our teams can focus on the guests in front of them.
The LOULOU team has been genuinely collaborative on the integration, and we're expanding to more of our spas because of it.”
- Christian Powell, COO, Woodhouse Spas
Sagecliffe Resort + Spa
“LOULOU has been a welcome change for Sagecliffe. Our onsite teams can stay focused on taking care of the guests in front of them, instead of constantly stepping away to answer calls. We no longer have phones ringing in the lobby for guests to hear, and at the same time, every call is answered — helping us capture inquiries and revenue opportunities that could otherwise be missed.
What makes LOULOU different is that it feels like an extension of our team. Dawn took the time to understand our property, our brand, and our goals, and the result is a guest communication experience that supports both our team and our guests.”
- Noni Hughes, General Manager, Sagecliffe Resort + Spa
Suncadia | Glade Springs Spa
“LOULOU helped ensure we didn’t lose the guests who were already reaching out to us. It protects our experience, our schedules, and our team’s capacity.”
- Director of Spa, Suncadia
Created for spa teams – by hospitality vets.
Your Questions, Answered
How does LOULOU match our brand’s voice?
We train LOULOU using your tone, language patterns, offerings, and service philosophy. Think of it as a digital extension of the way you already welcome guests - thoughtful, warm, and informed. Guests should not feel they are interacting with the frustrating bots of the past - they should feel cared for and get the answers and assistance that drives guest satisfaction and loyalty.
Does LOULOU replace our staff?
Not at all. LOULOU supports your team by answering the calls they physically can’t get to - especially during peak hours, after closing, or while attending to in-person guests. Your people remain at the heart of hospitality. LOULOU simply ensures that every guest reaching out is acknowledged and guided with care.
How does LOULOU integrate with our existing systems?
LOULOU connects directly to the spa booking platforms you already use, including Boulevard, Meevo, and Book4Time, so it can check availability and book services in real time. Our engineers handle the integration, and your team's workflow stays exactly the same.
We’d Love to Meet You
Tell us a bit about your spa, and we'll share what we're already seeing across spas like yours.