GUEST EXPERIENCE-FOCUSED AI EXCLUSIVELY FOR HOSPITALITY

Meet LOULOU.

Your Newest Team Member + AP Player.

Welcome to your future. A place where e-team members are part of your staffing line-up and you don’t know how you existed without them. Meet LouLou. Our agents are here to provide seamless guest-facing customer service across channels (phone/ whatsapp/ text/ email) answering questions, routing calls, handling bookings, giving recommendations, and providing any array of guest-facing interactions that feel on-brand and accommodating, allowing your live team members to streamline operations and do what they do best - make the magic that IS hospitality.

LOULOU agents are trained on Luxury Guest Relationship Standards, are fluent in every language, and oh…they’re ‘on 24/7.

Take a Listen!

Services

  • Meet your new reservationist, hotel phone operator, digital concierge, or front desk agent. LOULOU seamlessly answers calls (texts, whatsapp, and emails too) and assists guests with questions from reservations needs, on-request items, parking and check out inquiries, or whatever you want it to handle. LOULOU agents are trained on Luxury Guest Relationship Standards, are fluent in every language, and ‘on’ 24/7.

  • Meet your new front desk agent and reservationist. LOULOU will seamlessly answer calls (texts, whatsapp, and emails too) and assist guests in booking appointments, talking through service options and skin/ body concerns, and letting them know about the amazing amenities to enjoy before/after their service. LOULOU agents are trained on Luxury Guest Relationship Standards, are fluent in every language, and ‘on’ 24/7.

  • Meet your new reservationist and hostess. LOULOU seamlessly answers calls (texts, whatsapp, and emails too) and assists guests with questions about the menu, parking, required dress code, and ties in with Open Table and Resy meaning it can book and change reservations as well.

    LOULOU agents are trained on Luxury Guest Relationship Standards, are fluent in every language, and ‘on’ 24/7.

  • Meet your new reservationist and sales lead. LOULOU seamlessly answers calls (texts, whatsapp, and emails too) and assists guests with questions about private events from styles and availability to menu samples and ties in with most booking software so it can check dates and availability and make reservations. It can be set up to send email follow-ups and check in with previous bookings.

    LOULOU agents are trained on Luxury Guest Relationship Standards, are fluent in every language, and ‘on’ 24/7.

  • Meet your new club concierge and member assistant. LOULOU seamlessly answers calls (texts, whatsapp, and emails too) and assists members with reservations (dining, golf, spa, fitness, etc) questions, requests, and feedback. It can be set up to tie in to existing systems and software, send follow ups and alerts, or wherever your biggest needs lie.

    LOULOU agents are trained on Luxury Guest Relationship Standards, are fluent in every language, and ‘on’ 24/7.

  • LOULOU can be tailored to custom workflows with our on-shore, South Carolina-based development team and built based on your specific needs and workflows. If there are AI solutions you’ve dreamt of that would streamline your operations needs -we should talk!